Guidelines for product recalls This section provides a 'how-to' guide for businesses undertaking a product recall. In this section What a recall is Product Safety A product recall is any corrective action taken to remedy a product safety issue that's identified after a product has been manufactured. When to recall a product Product Safety A product recall may be required if goods have been supplied that will or may cause injury to any person or contravene an unsafe goods notice or prescribed product safety standard. Who should be involved Product Safety Everyone in the supply chain has a role in a product recall. Who coordinates the recall depends on who is best placed to do so. Managing a recall Product Safety If a recall is required, we can provide guidance and advice to whoever will be managing it. The earlier you can involve us the better. What you must tell us Product Safety You must inform us about a product recall within 2 days of the recall being made public, but we encourage you to let us know as early as possible. What's required in a recall notice Product Safety For a recall notice you need details of the defective product, clear photographs of the product and a freephone number in New Zealand. Publicising a recall Product Safety The aim of publicising a recall is to get the message to everybody who may be affected by the unsafe product. What to do with recalled products Product Safety If a recalled product can't be modified or repaired to make it safe to use, it should be disposed of so that it can't be used again.